The Keeping Patients Safe campaign is the result of Emily Carr’s 2013/14 partnership with BC’s largest health authority, Fraser Health, on their initiative Keeping Patients Safe, a project aimed at developing new ways to enhance patient safety across FH care facilities. Keeping Patients Safe aims to change the culture of safety in hospitals by providing the tools for patients and care teams to work collaboratively towards improved safety. Keeping Patients Safe is based on innovative co-creative design research methodologies in which Emily Carr researchers worked directly with Fraser Health staff and patients to devise solutions. The resulting campaign includes a safety briefing video, a tablet based App for patients, and designs for facility-wide interactive smart boards.
“Patients First aims to change the culture of safety in hospitals by providing the tools for patients and care teams to work collaboratively towards improved safety.”
The Research Process
In order to best understand the inner workings of care facilities such as those at Fraser Health, our team took great care in learning from those individuals working in the field. We conducted co-creation sessions with various members or the public and the FH staff (from hospital administrators, to RNs, to managers), ethnographic probes with current patients, and phone interviews with current physicians at Fraser Health.
Implementation of Proposed Concepts
One of the proposals was to implement a whiteboard where nurses can write information for the patient to see. The whiteboard better informs patients who are taking care of them at that time. It also helps nurses exchange information between each other information about the patient which is important at that time. This is one of the outcomes which was implemented into Fraser Health hospitals.